Refund policy

Here's the updated version with the business name changed to Royal Kludge and the email updated to official@royalkludge.in:

Return, Refund & Replacement Policy

At Royal Kludge, we’re committed to providing quality products and excellent customer service. If you face any issues with your purchase, please review our conditions, process, and terms below.

1. Conditions for Refunds, Returns & Replacements

Eligibility

Refunds, returns, or replacements are available for:

  • Defective products

  • Damaged items received during delivery

  • Incorrect items delivered

A valid unboxing video is mandatory and must clearly show:

  • The package condition before opening

  • The complete unboxing process

  • Product details highlighting any damage, defect, or discrepancy

Claims submitted without an unboxing video cannot be processed.

Time Frame

  • Requests must be initiated within 7 days of delivery.

  • Requests submitted after this period may be declined.

2. Process

Refund

Once your claim and video evidence are reviewed and approved, we may offer:

  • Full refund to the original payment method

  • Product replacement

  • Product return

Refunds are typically processed within 5–7 working days after approval.

Return

  • Return instructions will be provided after claim approval.

  • Products must be returned in their original packaging.

  • All accessories, manuals, and included items must be returned.

Replacement

  • Defective, damaged, or incorrectly delivered products are eligible for a no-cost replacement.

  • Valid video evidence is required.

  • If the product is out of stock, you will be offered either:

    • A full refund, or

    • An estimated restock timeline

Customer Responsibility

To support a successful claim, customers should:

  • Carefully inspect and record the unboxing process

  • Retain the original packaging

  • Handle the packaging and product responsibly until the issue is resolved

3. Terms & Conditions

  • Claims are processed only after verification of the issue and review of the unboxing video.

  • Refunds, returns, or replacements may be denied if the product appears damaged due to misuse, mishandling, or insufficient evidence.

  • Refunds are issued only to the original payment method used during purchase.

  • Returns and replacements require the original packaging and all included accessories.

Need Assistance?

Email: official@royalkludge.in

Phone: +91 6290 337 892

Or visit our Contact Us page for further assistance.